How we store, protect and use the information you give us

This privacy policy is about how we use personal information about individuals, sole traders or partnerships. It doesn’t apply to the information we hold about companies or other organizations.
 


 

About this policy

“Brooklyn Microgrid” and “Project Exergy”is brought to you by “”LO3 Energy””, which is owned by Lawrence Orsini and William Collins (and all subsidiary companies) who believe it’s important to protect your privacy. LO3 Energy is committed to giving you a personal service that meets your needs, at the same time as protecting that privacy.

This policy explains how we’ll collect information about you and then use it to give you a good service. It also goes into the security measures we take to protect your privacy, and expands on a few things that we won’t do.

 


 

Your personal information.

“”LO3 Energy”” collects your personal information when you register with us for our products, use “”LO3 Energy”“ and its subsidiary companies websites, mobile applications, online store or other services (“Projects”) or otherwise contact us online. We use this personal information to: provide you the products or Services you have requested; create your user profile; to send you information about our products or Services and your registration; when you agree, to send you marketing information; and to respond to your correspondence.

 


 

Privacy Policy.

“Brooklyn Microgrid” is a product of LO3 Energy (together, “”LO3 Energy”” or “we”). We respect the privacy rights of our customers and are committed to protecting the personal information collected about you. We have adopted this Privacy Policy to explain how we collect, store, and use the information you provide us. By using “LO3 Energy” Services, you signify your assent to the terms of the Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services. We reserve the right to make changes in this Privacy Policy, so please check back from time to time to ensure you are aware of any changes. Your continued use of the Services will signify your acceptance of these changes.

 


 

When does “LO3 Energy” collect your personal information?

“LO3 Energy” collects your personal information at different times when you interact with our Services, including when you buy our products, or otherwise contact us. Generally, personal information is collected when (a) you use a Service, (b) you create an Account, (c) you make a purchase within our Services, (d) you create user generated content, (e) you sign up to a newsletter, (f) you contact “LO3 Energy” customer service and during technical support sessions, (g) you enter into a contest or sweepstake, (h) you chat with other users of the Services, (i) you wish to participate in a beta or otherwise download a update or a demo and (j) you share or otherwise contribute to our social media channels and other community websites.

Whatever the activity may be, we will only collect personal information to the extent deemed reasonably necessary to fulfil your requests and our legitimate business objectives.

 


 

What personal information does “LO3 Energy” collect?

To access certain Services features, you will need a Brooklyn Microgrid account. During the creation of your Account, we may ask your name, password, email address, and utility number. This information is mandatory to create an Account. On other Services, “LO3 Energy” may ask you additional personal information relevant to the Service such as your phone number, home address or geo-location information (for example, you will be asked your home address when suggesting and upvoting a popular solar site location, in order for “LO3 Energy” to validate the site and reach out to you at your home address). In addition, we may collect demographic information such as your age, gender, app usage and the device you own or plan to buy. Note that “LO3 Energy” does not collect nor store any credit or debit card or other banking data.

“LO3 Energy” collects personal information via internet forms. For example, a new user to any of the Services may be asked to register by providing his or her email, date of birth or age, phone number, and home address. This information will then be associated with your Account, so that you may identify yourself during future visits to each of the Services. “LO3 Energy” also stores and maintains personal information that you submit to us in an e-mail or that you post on our social media pages.

“LO3 Energy” may also collect personal information on third party network, platform or service: by using an “LO3 Energy” service through a social network or other third party platform, or by connecting to such a third party network, platform or service via one of our products and/or Services, you are authorizing “LO3 Energy” to (1) collect, store, and use, in accordance with this Privacy Policy, any and all personal information that you agreed the social network or other third party platform could provide to “LO3 Energy” based on your settings on the third party social network or platform and (2) share any and all of your personal information with the social network or other third party platform, through the social network/third party platform’s Application Programming Interface (API). Your agreement to this takes place when you connect with the third party network, platform or service via our products and/or services, and/or when you connect with, “accept” or “allow” (or similar terms) one of our applications through a social network, or other third party platform or service.

 


 

What happens if I refuse to provide my personal information?

If you do not submit personal information when asked by “LO3 Energy”, your refusal may limit our ability to process your Account creation, limit the features you are able access when using our Services, contest registration, or request for technical support.

 


 

What about other websites?

This Privacy Policy applies only to the Services on which this Privacy Policy is made available by “LO3 Energy” and not to websites, networks or platforms maintained by other companies or organizations to which we may provide links. Please note, however, that when you link to foreign sites or any other third party sites from our Services, this Privacy Policy no longer applies. “LO3 Energy” does not control the activities on those third party services and cannot and does not guarantee the security of any personal information disclosed on those third party services.

 


 

Does “LO3 Energy” Use Cookies, Track IP Addresses or Use Other Passive Means to Collect Information?

Cookies. “LO3 Energy” uses cookies on the Services. A “cookie” is a small bit of record-keeping information that web sites often store on a user’s computer. Cookies do not include people’s names, email addresses, or other information that is personally identifiable; they are typically used to quickly identify a user’s computer and to “remember” things about the user’s visit. “LO3 Energy” may set cookies for your web browser as you visit our websites, use our products or visit a website where “LO3 Energy” provides ads, content or analytics. You can disable cookies or set your browser to alert you when cookies are being sent to your computer, although this may affect your ability to access certain features of our Services. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. In addition to “LO3 Energy” using cookies on our network of websites, “LO3 Energy” may allow certain partners to set and access their cookies on your computer. These companies use of cookies is subject to their own privacy policies, not the “LO3 Energy” Privacy Policy. Please review them carefully. IP addresses. “LO3 Energy” also keep tracks of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Other passively collected information. “LO3 Energy” may on its own, or with the help of third party analytics tools, collect non-personally identifiable information concerning your and other users’ hardware, habits, behaviors and use of our Services. “LO3 Energy” collects such information to better adapt our Services

to users’ interests and for a better quality of our Services. The information collected may contain the following, without limitation: device unique identity, including MAC address, device, mobile, tablet and console unique identifier or other device identifiers and settings, internet provider, carrier, operating system, hardware information, localization information, date and time spent on the Services, app scores, app metrics, achievements, rankings, time used and statistics, feature usage, and other similar information. The analytics tools may use server log files, web beacons, cookies, tracking pixels and other technologies to collect said information and may combine the information collected on other “LO3 Energy” Services with information collected from other third party websites, products and services and with demographic, advertisement, market and other analytics surveys. Standing alone, this information is not personal data; however, if “LO3 Energy” combines the information with personal data, “LO3 Energy” will treat this information as personal data pursuant to this Privacy Policy. Information passively collected by “LO3 Energy” may be used in an aggregated form or to identify specific patterns of you or any individual.

 


 

Who is collecting my personal information and how will it be used?

The information you submit to our Services is collected and used by “LO3 Energy” as set out in this Privacy Policy. In addition, “LO3 Energy” may use the submitted information to send you advertising or promotional materials, including information about special rebates, promotional offers and other events of interest in accordance with your choices. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the Services we provide you and to better meet your needs. Additionally, “LO3 Energy” may use your personal information outside of its Services to provide you with products, services or advertisements we believe may be of interest to you.

From time to time, “LO3 Energy” may employ third-party vendors, to collect personal information on “LO3 Energy”‘s behalf for technical purposes. These third parties provide internal support to “LO3 Energy” by operating some of the Services we provide you, including without limitation email services and for online product fulfilment. If we solicit third parties to collect personal information on our behalf, we require all such third parties to comply with and adhere to this Privacy Policy. Although these third-party vendors, not “LO3 Energy”, collect the personal information you provide when requesting such Services, they do not share your personal information with third parties nor will the personal information shared with such third parties be used for marketing purposes without your consent.

 


 

With whom does “LO3 Energy” share my personal information?

“LO3 Energy” may share your personal information among the “LO3 Energy” group of companies and with its technical partners described in Section 6. This sharing enables us to provide you with information about our Services, which might interest you. To the extent that our corporate affiliates and/or technical partners have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy.

 


 

Can I choose not to receive “LO3 Energy” communications anymore?

Once you register to our Services and/or purchase one of our products, “LO3 Energy” will send you promotional communications about its own products and Services that you may be interested in by email.

Along with every communication sent to you, “LO3 Energy” gives you the opportunity to discontinue receiving future communications from “LO3 Energy”.

If you do not want “LO3 Energy” to send you communications about special rebates or promotional offers, you may opt-out from receiving these communications at the time your personal information is collected or by contacting us by:

  • Disabling the option in the Account section of the service you are using
  • email at support@lo3energy.com or,
  • post at “LO3 Energy” 1300 NW Northrup St. Portland, OR 97219

 


 

How do I access my personal information?

If for any reason you wish to question, view, correct or delete the personal information collected about you by “LO3 Energy” or its technical partners, please send an email to support@lo3energy.com or write to “LO3 Energy” 1300 NW Northrup St. Portland, OR 97219. We will be happy to review, update or remove information as appropriate. However, we may still retain information in our files to resolve disputes, enforce our agreements, due to technical or legal requirements or matters related to security, integrity or operation of our Services. You are also able to change or remove certain information within the profile editor of certain Services, such as the Brooklyn Microgrid application.

 


 

Does “LO3 Energy” Collect Personal Information from Children Under 18?

Unless stated specifically to the contrary on the applicable “LO3 Energy” Service, “LO3 Energy”’s Services are intended for users over the age of 18 and able to make decisions regarding their utilities and place of residence. We recognize a special obligation to protect personal information obtained from young children.

Therefore, we advise that persons under 18 years old to abstain from registering or using our Services.

 


 

What Safeguards Does “LO3 Energy” Use to Protect My Personal Information?

We take your privacy and the security of your personal information very seriously. To protect your personal information, “LO3 Energy” maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. We use robust security measures to protect personal information from loss, misuse and alteration. We use industry-standard practices such as encrypted communications, physically secured rooms, firewalls and password protection systems to safeguard the confidentiality of your personal information.

In addition, we take reasonable steps to assure that third parties who collect personal information on our behalf provide sufficient protection of personal information in addition to requiring their compliance with this Privacy Policy at all times.

 


 

How do I contact “LO3 Energy” about my personal information?

Any questions or complaints or comments about this Privacy Policy or our use of your personal information, please contact our Privacy Policy Administrator by:

 


 

Further Information

If you’d like any more information, or you have comments or questions about our privacy policy, write to us at:

We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website. But you can email or write to us to ask for a physical copy.